Terms and Conditions
The purchase of any travel services offered by Live Long Enterprises, LLC, constitutes a contractual arrangement between you (also referred to in these terms & conditions as “traveler”) and Live Long Enterprises, LLC, and represents your acceptance of Live Long Enterprises’s Terms & Conditions as set out herein. Please ensure that you have carefully read and understand the Terms & Conditions prior to booking. You represent and warrant that you are authorized to accept Live Long Enterprises’s Terms & Conditions on behalf of everyone named in your booking, and you will be deemed to have accepted Live Long Enterprises’s Terms & Conditions on behalf of everyone named in your booking. You are advised to check Live Long Enterprises’s websites for the latest version of the Terms & Conditions prior to booking your trip.
Deposit and Payments
Live Long Enterprises accepts payment via electronic fund transfer (EFT), and most major credit cards. A non-refundable, non-transferable deposit of $500 per person per trip is required for Live Long Enterprises to reserve your space unless otherwise stated. The deposit must be received within 14 days of completing your registration. On certain departures, deposits may be required at the time of booking to hold or to confirm space for you. Traveler booking is not confirmed and payment is not deemed made until the deposit is received by Live Long Enterprises and Live Long Enterprises sends a confirmation invoice to you.
Please review and verify your booking invoice thoroughly and contact Live Long Enterprises immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Live Long Enterprises cannot accept responsibility if it is not notified of invoice inaccuracies within 21 days of sending out the invoice. In the case of billing errors, Live Long Enterprises reserves the right to re-invoice you with correct pricing.
Payments are due as per the trips confirmed schedule per the Live Long Enterprises website. Failure to make payments on time may result in late fees as stated in the trip details. Payment of the balance in full must be received by Live Long Enterprises not less than 60 days before a scheduled departure unless otherwise specified. If final payment is not received by Live Long Enterprises by the due date, traveler reservation will be cancelled and full deposit, including trip insurance, will be retained by Live Long Enterprises.
Excursions and/or retreats need a minimum of 10 participant sign-ups in order to run. If we have not met the minimum registrations 45 days prior to the retreat start date, Live Long Enterprises, LLC reserves the right to cancel the event. You will have a choice between a refund of your payments (minus the non-refundable deposit and registration fee), or transferring your full payments to another excursion or retreat taking place within 365 days of cancellation date.
Some of the places we travel to are locations that may be affected by hurricanes, earthquakes or other natural disasters. In case an excursion or retreat must be canceled due to a natural disaster, act of terrorism, political unrest or any other situation making travel to the location impossible and/or too dangerous, you may receive a percentage of your monies paid, minus the nonrefundable deposit and registration fee, depending on the resort/hotel and/or tour company’s refund policy.
Flights, additional accommodations, transportation costs or travel expenses are not refunded in any situation. These agreements are between you and the provider/travel agent/broker. Live Long Enterprises, LLC is not responsible for them.
Cancellations and refund requests must be in writing and cannot be made verbally. If a cancellation is received in writing before the final due date of your trip, the non-refundable deposit and registration fee will be retained in addition to any airline, hotel, or excursion imposed fees or cancellation charges. The remaining balance may be put towards a future Live Long excursion or retreat taking place within 365 days of the cancellation approval.
The cancellation/refund schedule is as follows:
- All deposits are non-refundable and non-transferable after 24 hours of booking your trip.
- Registration/administration fee is non-refundable and non-transferable.
- 120 days prior to departure date 30% of the total package price is non-refundable
- 90 days prior to departure date 50% of the total package price is non-refundable
- 60 days prior to departure date 100% of the total package price is non-refundable
- All trip packages must be paid in full 60 days prior to the trip departure date. Failure to complete your payment may result in the cancellation of your trip without refund.
In the event of a change by our suppliers, or cancellation by Live Long Enterprises due to illness, family emergency, or physical deterioration, all participating guests will be entitled to a full refund including the initial deposit amount. Registration/administration fee is non-refundable.
INSURANCE & DOCUMENTS
Travel Documents and Immunizations
It is the responsibility of each person to obtain all required travel documents including Visas and other travel documents unless otherwise noted. Information regarding necessary documentation is provided per trip on our website or you can contact us for more detailed information regarding your trip requirements. It is your responsibility to purchase correct immunizations. Please contact your nearest travel clinic for the latest requirements.
E-tickets itineraries are sent via email approximately four weeks prior to departure provided full payment, completion of medical disclosure and emergency contact details have been received.
It is strongly encouraged that all persons obtain current and adequate travel insurance before the trip begins. Travel insurance should cover personal injury, medical treatment, repatriation, and evacuation expenses, including helicopter rescue and air ambulance internationally. It is recommended that travel insurance also addresses personal property and trip cancellation coverage. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses that would limit the coverage that you might reasonably need.
Get a Quote Now at our suggested travel insurance
* Live Long Enterprises, LLC may receive compensation from advertisers on our site.
ACKNOWLEDGEMENT and Liability Statement
Acknowledgment of Risks – Assumption of Responsibility
Although Live Long Enterprises has taken reasonable steps to ensure safety, I acknowledge that this activity has risks, including certain risks which cannot be eliminated without destroying the unique character of this activity. The same elements that contribute to the unique character of this activity can cause loss or damage to the Participant including accidental injury, illness or in extreme cases, permanent trauma, disability or death and also can cause damage to or loss of property. The following describes some, but not all, of those risks:
Activities vary from retreat to retreat and may include, but are not limited to: hiking, backpacking and climbing in a wide variety of environments including on rock, snow and ice; bicycling on trails and roads with a wide range of surface conditions and traffic volume; rock climbing, climbing on climbing apparatus and ropes courses, using zip-wires and rope swings; white-water rafting, river kayaking, sea-kayaking and canoeing; swimming, snorkeling and surfing; fishing.
Live Long Enterprises can involve travel to remote places, often times many hours from medical facilities. Transportation, evacuations and medical care can be significantly delayed; communication can be delayed, limited or not available.
Environmental risks and hazards include rapidly moving, deep or cold water; insects, snakes and predators, including large animals; falling and rolling rock; lightning, flash floods and unpredictable forces of nature, including weather which may change to extreme conditions without warning. Possible injuries and illnesses include hypothermia, frostbite, high altitude illnesses, sunburn, heat stroke, dehydration and other mild or serious conditions.
Throughout the trip, participants are responsible for their own safety.
I (the trip participant) acknowledge and understand that Live Long Enterprises, LLC include risks of injury or death to participants. I understand the description above of these risks is not complete and that other unknown or unanticipated risks may result in property loss, injury or death. I agree to assume responsibility for the inherent risks identified herein and those inherent risks not specifically identified. I acknowledge that participation in this activity is purely voluntary, no one is forcing participation and participation is elected with full knowledge of the inherent risks.
I (the retreat participant) assume and accept full responsibility for any injury, death, loss of personal property, and expenses suffered as a result of those inherent risks and dangers identified above, and those inherent risks and dangers not specifically identified and as a result of my negligence in participating in this activity. I understand that neither Live Long Enterprises, LLC, its affiliates, owners, officers, agents, or employees, shall be held liable for any act, default, injury (including death), loss, expense, damage, deviation, delay, curtailment or inconvenience caused to or suffered by any person or their property, howsoever arising, which may occur or be incurred by any organization or person, where such act, default, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience may have been caused or contributed to by defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. You further understand that if you purchase any optional activities that are not part of your pre-booked charter itinerary (including, without limitation, shore excursions and tours, however conducted, airline flights and ground transportation), these activities are operated by independent contractors; the contract for the provision of that activity will be between you and the third party provider for such activity; Live Long Enterprises, LLC neither owns nor operates the third party supplier; and accordingly, you agree to seek remedies directly and only against the third party supplier and not hold the Company responsible for their acts or omissions.
Release and Waiver of Liability
DECLARATION OF HEALTH. By accepting this Excursion/Retreat Participant Agreement I (the participant) represent that I have no physical conditions or medical precautions which would adversely affect my ability to take part in the physical or cultural activities offered on Live Long Enterprises, LLC. I fully understand that my participation in the activities could be injurious to my health and I voluntarily assume all risks related to such activities.
Choice of Law; Resolution of Disputes
Any controversy or claim arising out of or relating to this Agreement, whether brought in rem or in personam, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in the State of Georgia, USA in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document. Such proceedings will be governed by substantive Georgia law. The dispute will be resolved by a single arbitrator who must be a lawyer admitted to practice in the courts of at least one state in the United States and have a minimum of fifteen years of experience in civil litigation. The arbitrator so described will be selected by the American Arbitration Association. Each party to the dispute shall have the right on a single occasion to veto the designation of an arbitrator so selected. The parties waive the right to rely on any state law or statute which creates an exception to enforcement of the requirement that disputes be resolved pursuant to arbitration in the manner set forth in this provision.
If you have any specific questions not covered in the information above please submit your question using the contact us page.
The total cost listed on the website is per person in USD and does not include airfare to the destination airport. Optional outings are at an additional cost.
Live Long Enterprises, LLC is not responsible for lost, stolen or missing items while traveling to, traveling from, or on an excursion or retreat.
Live Long Enterprises, LLC is not responsible for airline cancellations, missed flights or transportation issues prior to or after the retreat. You may incur additional transportation charges to the lodging accommodations if you miss your flight and are unable to ride with the pre-scheduled shuttles.
All reservation & bookings are first come, first serve.
We do not hold spots or rooms without a deposit for any length of time.
A valid passport is required if you are leaving your home country to attend an excursion or retreat. Make sure you have at least 6 months until its expiration.
All deposits are non-refundable, unless otherwise specified.
Travel insurance is not included in the price of the excursion or retreat, but is highly recommended for ultimate protection
If you book a shared room and do not specify a roommate, we will pair you with another same-sex traveler if possible.
You must pay your excursion or retreat balance at least 60 days before the excursion or retreat start date unless otherwise specified. If the balance is not paid in full 60 days prior to the excursion or retreat start date, Live Long Enterprises, LLC reserves the right to cancel the booking and fill the space without a refund.
We reserve the right to cancel the booking without refund and/or refuse service to any participant who displays or is said to display violent or inappropriate behavior of any kind before or during the retreat.
While we try to accommodate most dietary preferences, any changes to an excursion or retreat’s menu that causes a change in cost will be passed on to the individual making the request.
If you need to make any special arrangements, please don’t hesitate to reach out.
By paying your deposit for the excursion or retreat, you are confirming that you have read and agree to all terms and conditions.
Effective Date: August 24, 2019
What personal information does Live Long Enterprises, LLC collect?
We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.
Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:
- First and last name
- Email address
- Mailing address
- Telephone number
- Credit/debit card information
- Company name and job title
Account information for third party services: If you interact with a third party service when using our Services, such as if you use a third party service to log-in to our Services (for example, signing up for an account with Facebook Connect), or if you share content from our Services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.
Information from our advertising partners: We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Site and Services.
Information from our service providers:
Information we automatically collect when you use our Services:
Some Personal Data is automatically collected when you use our Services, such as the following:
- IP address
- Device identifiers
- Web browser information
- Page view statistics
- Browsing history
- Usage information and click tracking
- Transaction information (e.g. transaction amount, date and time such transaction occurred)
- Cookies and other tracking technologies (see below for more information)
- Log data (e.g. access times, hardware and software information)
Additional Information about Cookies:
Cookies can either be “session Cookies” or “persistent Cookies”. Session Cookies are temporary Cookies that are stored on your device while you are visiting our Site or using our Services, whereas “persistent Cookies” are stored on your device for a period of time after you leave our Site or Services. The length of time a persistent Cookie stays on your device varies from Cookie to Cookie. We use persistent Cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our Services, how often you return, how your use of the Services may vary over time. We also use persistent Cookies to measure the effectiveness of advertising efforts. Through these Cookies, we may collect information about your online activity after you leave our Services. Your browser may offer you a “Do Not Track” or “DNT” option, which allows you to signal to operators of websites, and web applications, and services that you do not wish such operators to track certain of your online activities over time and across different websites. Because we collect browsing and persistent identifier data, the Services do not support Do Not Track requests at this time, which means that we may collect information about your online activity both while you are using the Services and after you leave our properties.
Some Cookies are placed by a third party on your device and may provide information to us and third parties about your browsing habits (such as your visits to our Site or Services, the pages you have visited and the links and advertisements you have clicked). These Cookies can be used to determine whether certain third party services are being used, to identify your interests, to retarget advertisements to you and to serve advertisements to you that we or others believe are relevant to you. We do not control third party Cookies.
We use the following types of Cookies:
Functionality Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Additional information about interest-based advertisements.”
You can decide whether or not to accept Cookies. One way you can do this is through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some Services and functionalities may not work.
To explore what Cookie setting are available to you, look in the “preferences” or “options” section of your browser’s menu. To find our more information about Cookies, including information about how to manage and delete Cookies, please visit https://ico.org.uk/for-the-public/online/cookies/ or http://www.allaboutcookies.org/.
Additional information about interest-based advertisements:
We may serve advertisements, and also allow third party ad networks, including third party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Internet-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of Third Parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
Through the Digital Advertising Alliance (“DAA”) and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of and greater control over the ads that are customized based on their online behavior across different websites. To make choices about Interest-Based Ads from participating third parties, including to opt out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt out pages, which are located at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices. Users in the European Union should visit the European Interactive Digital Advertising Alliance’s user information website http://www.youronlinechoices.eu/.
We do not share your Personal Data with advertisers without your consent. However, if you click on or otherwise interact with an advertisement there is a possibility that the advertiser may place a Cookie in your browser and note that it meets the criteria they selected.
How Do We Use Your Personal Data?
We process Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:
- Create and manage user profiles
- Communicate with you about the Services
- Protect against or deter fraudulent, illegal or harmful actions
- Sell our Services
- Contact you about Service announcements, updates or offers
- Personalize website content and communications based on your preferences
- Provide support and assistance for the Services
- Discover others who might be interested in the Services
- To identify trends and other statistical information that may be useful to our business
- Comply with our legal or contractual obligations
- Resolve disputes
- Enforce our Terms of Service
We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
Contractual Necessity: We process the following categories of Personal Data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the Services that require such data.
- First and last name
- Email address
- Mailing address
- Telephone number
- Credit/debit card information
- User preferences, for example, dietary and medical considerations
We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties.
- First and last name
- Email address
- Mailing address
- Telephone number
- Credit/debit card information
- User preferences
- IP address
Examples of these legitimate interests include:
- Protection from fraud or security threats
- Operation and improvement of our business, products and services
- Marketing of our products and services, directly to you and to others
- Provision of customer support
- Compliance with legal obligations
- Completion of corporate transactions
Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data. When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.
Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
How and With Whom Do We Share Your Data?
- Payment processors
- Fraud prevention service providers
- Analytics service providers
- Hosting service providers
- Marketing service providers
- Staff augmentation and contract personnel
- Co-location service providers
- Telecommunications service providers
We also share Personal Data when we believe it is necessary to:
Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Maintain the security of our products and services.
As part of the Services, you will receive from Live Long email and other communications. You acknowledge and agree that by availing yourself of the Services, you allow Live Long to send your email and other communication that it determines in its sole discretion relate to your use of the Services.
We also share information with third parties when you give us consent to do so. Furthermore, if we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Data with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Data as set forth in this policy.
How Long Do We Retain Your Personal Data?
We retain Personal Data about you for as long as necessary to provide you Services. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.
What Security Measures Do We Use?
We seek to protect Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity. For example, all Personal Data is encrypted. You need to prevent unauthorized access to your account and Personal Data by selecting and protecting your password appropriately and limiting access to your browser by signing off after you have finished accessing your account. Live Long endeavors to ensure that user account information is kept private. However, Live Long cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Do We Store the Personal Data of Children?
We do not knowingly collect or solicit Personal Data from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any Personal Data about yourself to us. If we learn that we have collected Personal Data from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with Personal Data, please contact us at firstname.lastname@example.org.
What Do Users in the European Union Need to Know?
Rights Regarding Your Personal Data: By law, users in the EU, United Kingdom, Lichtenstein, Norway, or Iceland have certain rights with respect to their Personal Data, including those set forth below. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.
Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. You can also access certain of your Personal Data by emailing email@example.com.
Rectification: If you believe that any Personal Data we hold about you is incorrect or incomplete, you can request that we correct or supplement such data by emailing firstname.lastname@example.org. You may also be able to correct some of this information directly by making updates to your account.
Erasure: You can request that we erase some or all of your Personal Data from our systems.
Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
Right to File Complaint: You have the right to lodge a complaint about Live Long’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.
Transfers of Personal Data
The Services are hosted and operated in the United States (“U.S.”) through Live Long and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Live Long in the U.S. and will be hosted on U.S. servers, and you authorize Live Long to transfer, store and process your information to and in the U.S., and possibly other countries.
What If You Have Questions Regarding Your Personal Data?